Contact Xterra Fitness Canada
Our staff are available to assist you Monday through Friday (except holidays) from 8:30 to 17:00 EST.
Please be sure to contact the correct department to ensure the quickest service possible. Contacting the wrong department may result in processing delays or loss of your request. If you are unsure of which department to contact, please call us toll free at 1-888-707-1880 during business hours.
Please note we are only able to offer assistance for Xterra Fitness products purchased in Canada.
Parts and Service: Click here for inquiries about ordering parts and/or arranging service.
Please have your model number, serial number, and required part number ready to help ensure faster service when calling for parts. You will find your model number on the orange and white warning label on your equipment or printed in your manual. Parts numbers are available in your manual. If you do not have your manual you can download a PDF version.
Email parts and service
Call Toll Free: 1-888-707-1880
Fax: 1-905-353-8968
Customer Assistance: Click here to ask a question about the operation and/or maintenance of your machine.
Please have your model number and serial number ready to help ensure faster service when calling customer assistance. You will find your serial number printed on the bar code sticker on your equipment's frame, and your model number on the orange and white warning label on your equipment or printed in your manual. If you do not have your manual you can download a PDF version.
Email customer assistance
Call Toll Free: 1-888-707-1880
Fax: 1-905-353-8968
Sales and Dealer Inquiries: Click here if you are a customer or dealer looking for general information about one or more of our products.
Email sales
Call Toll Free: 1-888-707-1880, extension 247
Fax: 1-905-353-8968